Privacy notice — Redmond Conversational Platform test service on WhatsApp
Who we are
Redmond Business Solutions Limited ("Redmond") runs this WhatsApp number to test the Redmond Conversational Platform with invited testers. Redmond is the controller of the personal data processed in this test service. It is a test service: no real insurance policy, loan, account or payment is created, and no money moves.
What we collect
- Your WhatsApp phone number and profile name.
- The messages, buttons, voice notes, photos, videos, locations and documents you send.
- Details you choose to give during a test journey, such as a name, NRC details, address or vehicle details.
- One-time codes, your consent choices, satisfaction ratings and an audit log of what the service did.
Please use sample or test documents where you can. If you send a real NRC, selfie or medical document, it is used only to run the test journey you started.
Why we use it
Only to run the test journeys you start, to show how the platform works to prospective clients, and to improve the platform. We do not sell your data or use it for marketing.
Who processes it for us
- Meta (WhatsApp Business Platform) carries the messages between your phone and our service.
- Anthropic (Claude) helps understand messages and read documents. Names, NRC numbers, phone numbers, plates, addresses and member numbers are replaced with tokens before text is sent; images of documents are sent only when a journey needs them read.
- Groq transcribes voice notes into text.
These providers process data outside Zambia, under their business terms. Anthropic's commercial terms do not allow it to train its models on this data.
How long we keep it
For the duration of testing, and in any case no longer than 90 days after testing ends. You can ask us to delete your data at any time, and we will do so within 7 days.
Your rights
Under the Data Protection Act No. 3 of 2021 you may ask to see, correct or delete your data, object to its use, or withdraw consent. In the chat you can type PRIVACY to see this notice, WITHDRAW to stop data being shared, or STOP to end a conversation. To exercise any other right, contact us below. You may also complain to the Data Protection Commission of Zambia.
Contact
Redmond Business Solutions Limited · Lusaka, Zambia
william@redmond.co.zm · +260 977 359 518 · www.redmond.co.zm